Terms & Conditions
Cancellation Policy
We understand that plans can change, and we do our best to be flexible. If you need to cancel your order, please review the details below:
Cancellation Window:
– You can cancel your order up to one day before your selected delivery day.
– Cancellations made after this cut-off may not be eligible for a refund, as we begin preparing fresh produce early to ensure top quality.
How to Cancel:
– To cancel your order, please contact us by email, instagram or whatsapp using the details on our Contact Page.
– Please include your order number and the name used when placing the order.
Refunds on Cancellation:
– If you cancel within the cancellation window, we’ll process a full refund to your original payment method within 3–5 working days.
– Late cancellations may still receive a partial refund at our discretion, depending on whether preparation or delivery has begun.
Non-Cancellable Orders:
– Orders marked as delivered or out for delivery cannot be cancelled or refunded.
– In exceptional circumstances (e.g. illness or emergency), please contact us — we’ll always try to help where we can.
Refund & Returns Policy
We take pride in delivering high-quality, fresh produce to your door. If something isn’t right, we want to make it right — here’s how we handle returns and refunds:
Freshness Guarantee:
– Please contact us within 24 hours of delivery.
– Include a clear photo of the product and a brief description of the issue.
Refund Eligibility:
– Wrong item, missing item, or damaged in transit.
– Quality not up to standard.
Not Covered:
– Products left outside due to no one being home without prior arrangement.
– Issues reported after 24 hours.
– Improper handling or storage after delivery.
How Refunds Work:
– Refunds processed to your original payment method within 3–5 working days.
– Partial refunds may be issued based on case review.
Shipping & Delivery Policy
We deliver fresh, high-quality meat directly to your door — safely, reliably, and on time.
Delivery Areas:
– Wirral & Liverpool
Delivery Schedule:
– Standard delivery days: Tuesday & Friday
– Throughout the year we may close on standard delivery days and open on special days. Available delivery days will be communicated on our instagram account and only available delivery days can be selected on the website.
– Orders must be placed by 9pm the day before for next-day delivery.
Delivery Method:
– We deliver using our own chilled vans to ensure your order stays fresh.
If You’re Not Home:
– We’ll contact you, or leave in a pre-agreed safe place.
– We’re not responsible for issues if no arrangement is made.
Handling Perishable Goods:
– Please refrigerate or freeze your order as soon as possible.
– Notify us within 24 hours of any issues.
Privacy Policy
Your privacy matters to us. We only collect and use your personal information to process orders, improve your experience, and keep you informed.
What We Collect:
– Name and contact details
– Delivery address
– Payment info (securely processed)
– Order history and preferences
How We Use It:
– Process orders
– Contact you about your order
– Send updates or offers (if opted in)
Your Rights:
– Access or correct data
– Request deletion
– Opt out of marketing
Terms & Conditions
By using our website and placing an order, you agree to the following:
Orders & Payments:
– Subject to availability
– Prices may change
– Full payment at checkout
Product Info:
– Weights may vary due to preparation
Delivery:
– See Shipping Policy
– Not liable for delivery delays outside our control
Liability:
– We’re not responsible for improper handling post-delivery
Changes:
– We may update terms — continued use = acceptance
Substitution Policy
We aim to provide exactly what you ordered, but occasionally a product may become unavailable.
If a Substitution is Needed:
– Similar quality/price items used
– We’ll notify you by email or phone
Opting Out:
– Let us know at checkout if you don’t want substitutions
Allergen & Product Information Policy
We clearly label known allergens and take food safety seriously.
If you have severe allergies, please contact us before ordering.
Order Cut-Off Policy
To ensure freshness, we operate a strict cut-off:
– Orders for next-day delivery must be placed by 9pm the day before
– Orders after this will go to the next delivery day
Last updated July 13, 2023
This privacy notice for The Meat Man Wirral (‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:
Visit our website at themeatmanwirral.co.uk, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@apfome.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?